Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
Tick the artefacts, then use the picker at the right of the bar that appears to set a batch size or shelf life, give them all the same manufacture steps, move them to another family or department, discontinue them, or bring them back. · 11 min read
What to collect from Meta, which of the two settings pages each value goes on, and how to check the connection works before you rely on it. · 7 min read
When a clock-in or clock-out is wrong or missing, the employee asks for a correction from their own timesheet and HR approves or rejects it. An approved correction changes the timesheet itself. · 4 min read
For buyers and management — how every open purchase order becomes one ribbon, what each colour and date means, where the targets come from, how to mark the stages nobody else records, and how to find the orders that need you. · 7 min read
For agents — the dates you record on each order to a supplier (deposit paid, production started, production done, proposed ready date, handed over) and your own order number, when and where to record them, what the buying company records instead, and why a missing date shows as a delay. · 7 min read
Ask the AI assistant you connect to aiku to create artefacts, raw materials and tasks, set unit costs, and give one artefact, a list or whole families their manufacture steps and ingredients. It always shows you the change first, and every change can be undone. · 19 min read
Messages to the shop's WhatsApp number sit in the same inbox as the website chat and email, with one WhatsApp rule that changes how you answer: the 24-hour window. · 2 min read
The symptoms people actually hit — nothing arriving in the inbox, templates stuck on pending, a campaign that stopped or will not finish — with the cause and what to change. · 5 min read
The artisan's guide - the My tasks screen, the job list that updates on its own, START and DONE, what to press when you made fewer than asked, and taking a break. · 12 min read
The Check writing button reads a description, an email or a newsletter and points at wording that sounds generic, padded or unnatural, with a suggestion for each. Nothing changes until you accept it, and it never blocks saving or sending. · 2 min read
The Polish button in the Customer Inbox reply box corrects the grammar, spelling and flow of a message you wrote, in its own language and with your own words. Undo puts your text back. · 1 min read
For buyers - how to place a purchase order with a supplier you buy from through an agent, send it to the agent, and follow it through to the stock delivery. · 3 min read
Where the buying team sees how a supplier's or an agent's products sell in every organisation, this month and year to date against last year, with a forecast, in the supplier's own currency or the group's. · 3 min read
See the whole journey a sales order takes in aiku, from a customer's basket through picking and packing to invoicing and dispatch, how to add, change or remove products along the way, and where to check on it at each step. · 9 min read
Write down the terms agreed with a supplier or agent - Incoterm, charges, currency, lead time - with the evidence, and add notes and warnings, so they show on every purchase order and survive a change of buyer. · 10 min read
Connect the AI assistant you already use to aiku and ask it for help with a chat. It reads the conversation with everything aiku knows (the customer, their orders, the products named, the shop's rules and the language to answer in) and saves a draft reply on the chat for you to check and send from aiku. · 4 min read
For buyers - how to decide what to order from an agent, build the draft purchase orders, see what the other organisations are ordering from the same supplier, and submit to the agent once everyone is ready. · 3 min read
For the production manager and the floor supervisor - putting jobs on a day's plan without naming anyone, giving each step to an operator, and what happens to work not finished on its day. · 7 min read
How buyers, goods in and customer services flag a product that should go, and how the Supply Chain Managers read those reports, beside the refunds and replacements aiku counts on its own, on the Goods page. · 6 min read
For procurement teams — why the Clean Handover Score exists, which five facts you must record on every agent purchase order, who should own each one, and how to read the hygiene strip that tells you when the score is being managed instead of earned. · 6 min read
For agents — what the CHS number on your dashboard means, the four tests every purchase order has to pass, how it sets your commission, and which of its inputs you record yourself. · 5 min read
Enter what a delivery really cost - the agent or supplier invoice and the bills paid locally for freight, customs and transport - so the stock is valued at its landed cost. · 11 min read
Print the label that goes on the product and the one that goes on the box, straight from the SKO page or from a line on a delivery note, on the roll you already buy or 27 up on an A4 sheet. · 7 min read
When someone is off, HR picks a colleague to cover for them. For the days of the leave the cover gets the absent person's permissions, joins their open tasks and tickets, and sees everything they left open in one place. The permissions go back by themselves when the leave ends. · 4 min read
One page for every leave request in the organisation — find a request, record leave on someone's behalf, approve, reject, edit or delete it — plus the leave calendar and the Leave tab on each employee. · 4 min read
Staff ask for overtime from their own clocking page; HR finds each request as a card, approves, rejects, edits or deletes it, records overtime on someone's behalf, and keeps the list of overtime types. · 3 min read
Buy from an ordinary supplier - raise the purchase order, get it confirmed, then turn the delivery into stock you can sell. · 10 min read
The first screen under HR — who is in today, who is late, who is off and why, plus the week's leave, this month's leave types and birthdays. Every number is a link to the people behind it. · 6 min read
Write one email and send it to every working employee, or only to the ones you tick. Each email you send is kept, with its recipients and its attachments. · 2 min read
Create a clocking machine in a few clicks, put its kiosk link on a tablet or its QR codes on the wall, and know where every clock-in ends up. · 4 min read
Add a new starter to aiku — their personal details, employment terms and job positions — and, if they need it, give them their own login in the same form. · 4 min read
How aiku flags every night the master products whose price is worth a look, what each tip shows, how to turn one down, and how to review and save prices with your AI assistant. · 4 min read
The Orders backlog now tells you which orders have sat too long in one stage, which hold lines the picker is waiting for stock on, and who has each order, so you do not need the warehouse to tell you. · 3 min read
The buyer's guide - start from the shopping dashboard, fill the list by hand, from the partner's catalogue or with auto-fill, and receive the goods when they arrive. · 9 min read
For agent managers — how to give your colleagues their own aiku login, choose what they may do, and close an account when someone leaves. · 2 min read
How aiku knows which batch of each product sits on which shelf and when it expires, what each team does to keep it right, and where to see what is about to expire. · 3 min read
For the buying company — how to create the one account a sourcing agent needs to get started in aiku, after which they look after their own people. · 3 min read
Product and family names and descriptions arrive in your shop's language by machine translation. What the translator is told, how the stars under a translated text work, and how your corrections teach it. · 4 min read
The warehouse Team page — a dashboard for whoever runs the floor (who is in right now, the backlog waiting, today against a usual day, the last 30 days, and each person's output per worked hour, short picks and lateness) with a Clockings tab to see a day's clockings per person, close missed clock-outs and add or correct a clocking without going through HR. · 6 min read
Resend items from a dispatched order, give each one a reason that records who was at fault, and leave a note for the warehouse. · 3 min read
Fill in the supplier products template, upload it on the supplier's page, check every row in the preview, decide what needs a decision and import. Aiku creates the trade units, SKOs, supplier products and the draft purchase orders in one go, and nothing is created until you press Import. · 11 min read
How a shop's discounts are organised into campaigns, how an individual offer is built and timed, and how the discount ends up showing on an order. · 6 min read
The warehouse view of the dashboard — what needs attention now, where every delivery note is, how fast orders leave, who is picking and packing, what is arriving and what it will release. It refreshes itself every minute. · 7 min read
Teach aiku which artisans usually make each category or artefact, so the To produce list sorts itself into people's piles. A recommendation, never a lock. · 4 min read
Group the tickets of one big piece of work into a project, see how far along it is, and post progress updates in one place instead of in chat messages. · 4 min read
What "Estimated: Would run out in ~12 days" and the suggested quantity actually mean, why a bestseller that is out of stock asks for so much, and when to trust the number over your own judgement. · 8 min read
Mail to the shop's mailbox arrives as a conversation next to the website chat and WhatsApp, with the whole thread, and your answer goes out from the same address with your signature and attachments, and tells you when Gmail has sent it or why it could not. Real customers that Gmail put in spam come in too, with their files held back for safety. · 5 min read
One inbox for the website chat, WhatsApp and the shop's email - take a conversation, answer with the customer's orders at your side, log a phone call, raise a ticket, and see how the desk is doing. · 9 min read
How the month's sales target works on the group, organisation and shop dashboards, how it splits by organisation, shop and invoice category, and what the morning tip says. · 3 min read
Tick the trade units, press Bulk Edit, fill in the GPSR or Labeling & Compliance Marks once, and give it to all of them in one go instead of opening each trade unit. · 7 min read
Every list, count, colour and tag in the customer inbox in plain words - Unclaimed, Waiting, Active, My Chats, Colleagues' Chats, Spam, Ignored, Trash, Highlighted, Probably, Possible noise, the note on email taken out of Gmail spam, and the aiku folders in the shop's Gmail. · 6 min read
When a picker cannot find an item, the order waits for customer service. Decide each line in Waiting for CRM, and see what will go back to the customer's balance. · 4 min read
The bubble on the website, what happens outside working hours, the switch that turns out-of-hours messages into emails, and Email notification for customers who closed the tab. · 2 min read
Find your way around a shop's customer list, add a new customer, read a customer's page, and understand the states, logins and prospects that sit around it. · 6 min read
Supervision shows every conversation and every agent on the shops you run, lets you step into any conversation, and puts the shop's chat switches in your hands. · 2 min read
Follow a delivery note from the moment it lands in the warehouse through picking, packing and dispatch, and see what each button on the note actually does. · 6 min read
Build a marketing email, choose who receives it, design it in the email workshop, and take it from draft through to sent — with a look at what "publish" and "send" actually trigger. · 4 min read
When a dropshipping customer says their products will not upload to eBay, Shopify, WooCommerce, TikTok Shop, Wix or Allegro, read the platform's answer in aiku first. Most of the time it is the platform's own rule and the customer guide already tells them what to do. · 7 min read
How aiku suggests a price when you create a master product, the red warnings on prices that look wrong, and what to do when a product's trade units change. · 3 min read
How the buying team sees every pre-order still waiting for goods, grouped by supplier, compares it with the supplier's minimum order and order-by date, and marks the supplier order as placed or cancels the pre-orders. · 3 min read
How a product can be ordered beyond its stock, as a back-order or made to order, what the customer sees and pays, how the order waits for its goods, and how the balance and cancellations are handled. · 8 min read
Build an A4 label sheet on an artefact: upload the artwork, set the grid, drop on the batch code, expiry date and a barcode that scans, then publish it so the floor can print it. · 9 min read
For compliance staff — how a SKO gets its compliance label: who decides what it must show, how to place names, ingredients, warnings in every language, symbols and free text, where each piece of information comes from, and how a label is published so agents can print it. · 6 min read
For agents — where to find the compliance labels of the products you buy for us, how to print them with the batch code and expiry date of the goods, and what to do when a product has no label yet. · 2 min read
Order, reduce or replace only some of the units in an SKO, for example 2 of a 4 pack, with the broken glass button on the order line. · 2 min read
Where the price in a customer's My Products comes from, what a pricing rule of +100% or +200% really does, why changing the rule does not reprice products already added, and how the customer reprices them. · 3 min read
A customer in chat forgot something. Add it to the order they already placed, or raise a follow-up order that travels in the same parcel, and send a payment link for the difference - all from the conversation. · 4 min read
For QA - find the tickets waiting for a check, test the fix on the live page, give a clear pass or fail, and know what happens next. · 2 min read
Sign the shop's customer mailbox in once, and the emails customers send arrive in Chat next to the website chat and WhatsApp, answered from the same address. · 2 min read
Turn a customer conversation into a ticket without retyping it, hold the chat open until the work is done, and let whoever fixes it tell the customer and close the conversation. · 5 min read
Why the message box locks on a WhatsApp conversation the customer has not written in for a day, how to reopen it with an approved message, and how to write a new approved message yourself. · 5 min read
Aiku does not dial anybody - but when you pick up the phone, tell it. Your colleagues stop wondering why your chats are going unanswered, no new conversation is handed to you, and what was said on the call ends up on the customer's conversation instead of in your head. · 6 min read
For engineers and lead engineers - how to pick up tickets, keep them moving, work on them together with collaborators, ask the reporter a question, close them with a note, and ask QA to check your fix. · 11 min read
Raise a task instead of a Slack message when you need someone in another team to do something - it has one owner, a thread, and a done - and work through the tasks other people sent you. · 4 min read
The PageSpeed Insights panel on a webpage's Performance tab scores the live page out of 100 on desktop and mobile, shows what real visitors experienced over the last month, and keeps a history so you can see whether a change made the page faster. · 7 min read
Report a bug or ask for a feature from aiku or Slack, follow what happens to it, answer the engineers' questions in time, and rate the fix when it is done. · 5 min read
What happens when a finalised delivery note is unpacked and packed again, why it goes straight back to finalised, and what to do when aiku refuses because the picks no longer match the invoice. · 2 min read
Choose how aiku tells you about your tickets - by email, in Slack, or as a browser notification that pops up on your computer or phone even when aiku is closed. · 3 min read
See where customs data lives on a delivery note, why weight and value are split between the parts of a multi-part product, and why the tab can legitimately differ from the invoice. · 4 min read
What changes when a customer collects an order instead of having it shipped, what appears on the invoice, and where to correct an address when one is missing or wrong. · 4 min read
What counts as a complete address, why an order without one waits before the warehouse, how to release it, and what to do when the customer cannot be reached. · 4 min read
Pick an approved template, choose who receives it, preview it as the customer will see it, and send now or schedule — plus what the delivery figures do and do not tell you. · 7 min read
The factory makes units in whole batches, the warehouse counts packs. What packed_in and the batch size do to a job order, to what lands on the shelf, and to what a partner should order. · 3 min read
The factory's guide - one queue of everything the factory owes, to partner organisations and to its own customers, grouped the way a production planner thinks. · 8 min read
The warehouse guide - what pre-pick means, why stock in a partner's gathering bay stops counting as available, and how to work the Pre-pick list in Dispatching. · 6 min read
The To restock page - which artefacts run out first, how long the factory takes to make anything, and how to put your own restock work on the To produce board. · 4 min read
The four positions in a factory - floor supervisor, mix preparer, foreman and operative - what each one can do in aiku, and how a position is given to a person. · 3 min read
For the preparer and the planner - how a mix or base becomes something the factory tracks, how the Mixes tab works out what to prepare, and how the preparer's job orders flow. · 4 min read
The warehouse guide - where finished job orders appear, how aiku works out whether they go to a partner's bay or to normal stock, and how to book them in with one code. · 4 min read
Walk the warehouse with a scanner, read every SKO label like an inscription on a dig, and put the barcode on the right SKO when the label and the shelf disagree. · 4 min read
Permissions in aiku are job positions. Where to find a user's positions, how to add or remove one, what each grade means, and why some access comes bundled with another department. · 4 min read
The Performance tab on every webpage puts Google search traffic, sales and every change to the page on one timeline, so you can see whether a new design or a price cut moved anything. · 3 min read
How to run a percentage off every product in one collection, across one shop or many, and how to check in a basket that only those products get it. · 3 min read
What a master collection is, how it fans out to a collection in every open shop, and how to fill it with families, products or other collections so the shops follow. · 3 min read
The screen that shows what to buy from a partner and how much room you have to buy it — three capacity cards, a stock-cover donut with eight buckets, and the order pipeline. · 6 min read
How a shop collection gets its products, why some are there through a family rather than by name, what the tabs show, and when a collection needs its own webpage. · 4 min read
The messaging bar on the right of every aiku screen - message a coworker, ask CRM or the warehouse about a specific order or delivery note in one tap, and decide who receives those questions. · 5 min read
Departments, sub-departments, families, collections and products — what each level is for, how they nest, and how a product moves between them. · 4 min read
Find any invoice, see whether it has been paid, record a payment against it, and understand how a refund is raised and where the money goes. · 4 min read
Why trade between sister organisations uses a shopping list instead of purchase orders, and how the whole loop works from listed need to booked-in stock. · 3 min read
Understand how a warehouse is divided into areas and locations, how to create a new location, and how stock is placed and moved between locations. · 5 min read
Your profile is yours to shape - a photo, a nickname, your language and timezone, a colour theme you actually like, and the security that keeps it all safe. · 3 min read
Add the carriers your warehouse dispatches with, connect the ones that print their own labels, and teach aiku which shipper to prefer for each destination. · 3 min read
What each kind of clocking machine is for, how staff actually clock in and out with it, and how to pick the right one for your workplace. · 3 min read