Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
The warehouse Team page — a dashboard for whoever runs the floor (who is in right now, the backlog waiting, today against a usual day, the last 30 days, and each person's output per worked hour, short picks and lateness) with a Clockings tab to see a day's clockings per person, close missed clock-outs and add or correct a clocking without going through HR. · 6 min read
Resend items from a dispatched order, give each one a reason that records who was at fault, and leave a note for the warehouse. · 3 min read
Follow a delivery note from the moment it lands in the warehouse through picking, packing and dispatch, and see what each button on the note actually does. · 6 min read
What happens when a finalised delivery note is unpacked and packed again, why it goes straight back to finalised, and what to do when aiku refuses because the picks no longer match the invoice. · 2 min read
See where customs data lives on a delivery note, why weight and value are split between the parts of a multi-part product, and why the tab can legitimately differ from the invoice. · 4 min read
The warehouse guide - what pre-pick means, why stock in a partner's gathering bay stops counting as available, and how to work the Pre-pick list in Dispatching. · 6 min read
The warehouse guide - where finished job orders appear, how aiku works out whether they go to a partner's bay or to normal stock, and how to book them in with one code. · 4 min read
Add the carriers your warehouse dispatches with, connect the ones that print their own labels, and teach aiku which shipper to prefer for each destination. · 3 min read