Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
The Check writing button reads a description, an email or a newsletter and points at wording that sounds generic, padded or unnatural, with a suggestion for each. Nothing changes until you accept it, and it never blocks saving or sending. · 2 min read
The Polish button in the Customer Inbox reply box corrects the grammar, spelling and flow of a message you wrote, in its own language and with your own words. Undo puts your text back. · 1 min read
Write one email and send it to every working employee, or only to the ones you tick. Each email you send is kept, with its recipients and its attachments. · 2 min read
Mail to the shop's mailbox arrives as a conversation next to the website chat and WhatsApp, with the whole thread, and your answer goes out from the same address with your signature and attachments, and tells you when Gmail has sent it or why it could not. Real customers that Gmail put in spam come in too, with their files held back for safety. · 5 min read
Build a marketing email, choose who receives it, design it in the email workshop, and take it from draft through to sent — with a look at what "publish" and "send" actually trigger. · 4 min read
Sign the shop's customer mailbox in once, and the emails customers send arrive in Chat next to the website chat and WhatsApp, answered from the same address. · 2 min read