Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
What to collect from Meta, which of the two settings pages each value goes on, and how to check the connection works before you rely on it. · 7 min read
Messages to the shop's WhatsApp number sit in the same inbox as the website chat and email, with one WhatsApp rule that changes how you answer: the 24-hour window. · 2 min read
The symptoms people actually hit — nothing arriving in the inbox, templates stuck on pending, a campaign that stopped or will not finish — with the cause and what to change. · 5 min read
The Polish button in the Customer Inbox reply box corrects the grammar, spelling and flow of a message you wrote, in its own language and with your own words. Undo puts your text back. · 1 min read
Why the message box locks on a WhatsApp conversation the customer has not written in for a day, how to reopen it with an approved message, and how to write a new approved message yourself. · 5 min read
Pick an approved template, choose who receives it, preview it as the customer will see it, and send now or schedule — plus what the delivery figures do and do not tell you. · 7 min read