Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
Messages to the shop's WhatsApp number sit in the same inbox as the website chat and email, with one WhatsApp rule that changes how you answer: the 24-hour window. · 2 min read
Connect the AI assistant you already use to aiku and ask it for help with a chat. It reads the conversation with everything aiku knows (the customer, their orders, the products named, the shop's rules and the language to answer in) and saves a draft reply on the chat for you to check and send from aiku. · 4 min read
Mail to the shop's mailbox arrives as a conversation next to the website chat and WhatsApp, with the whole thread, and your answer goes out from the same address with your signature and attachments, and tells you when Gmail has sent it or why it could not. Real customers that Gmail put in spam come in too, with their files held back for safety. · 5 min read
One inbox for the website chat, WhatsApp and the shop's email - take a conversation, answer with the customer's orders at your side, log a phone call, raise a ticket, and see how the desk is doing. · 9 min read
Every list, count, colour and tag in the customer inbox in plain words - Unclaimed, Waiting, Active, My Chats, Colleagues' Chats, Spam, Ignored, Trash, Highlighted, Probably, Possible noise, the note on email taken out of Gmail spam, and the aiku folders in the shop's Gmail. · 6 min read
The bubble on the website, what happens outside working hours, the switch that turns out-of-hours messages into emails, and Email notification for customers who closed the tab. · 2 min read
Find your way around a shop's customer list, add a new customer, read a customer's page, and understand the states, logins and prospects that sit around it. · 6 min read
Supervision shows every conversation and every agent on the shops you run, lets you step into any conversation, and puts the shop's chat switches in your hands. · 2 min read
When a dropshipping customer says their products will not upload to eBay, Shopify, WooCommerce, TikTok Shop, Wix or Allegro, read the platform's answer in aiku first. Most of the time it is the platform's own rule and the customer guide already tells them what to do. · 7 min read
Where the price in a customer's My Products comes from, what a pricing rule of +100% or +200% really does, why changing the rule does not reprice products already added, and how the customer reprices them. · 3 min read
Aiku does not dial anybody - but when you pick up the phone, tell it. Your colleagues stop wondering why your chats are going unanswered, no new conversation is handed to you, and what was said on the call ends up on the customer's conversation instead of in your head. · 6 min read
What changes when a customer collects an order instead of having it shipped, what appears on the invoice, and where to correct an address when one is missing or wrong. · 4 min read
What counts as a complete address, why an order without one waits before the warehouse, how to release it, and what to do when the customer cannot be reached. · 4 min read
The messaging bar on the right of every aiku screen - message a coworker, ask CRM or the warehouse about a specific order or delivery note in one tap, and decide who receives those questions. · 5 min read