Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
Resend items from a dispatched order, give each one a reason that records who was at fault, and leave a note for the warehouse. · 3 min read
The warehouse view of the dashboard — what needs attention now, where every delivery note is, how fast orders leave, who is picking and packing, what is arriving and what it will release. It refreshes itself every minute. · 7 min read
Follow a delivery note from the moment it lands in the warehouse through picking, packing and dispatch, and see what each button on the note actually does. · 6 min read
What happens when a finalised delivery note is unpacked and packed again, why it goes straight back to finalised, and what to do when aiku refuses because the picks no longer match the invoice. · 2 min read
See where customs data lives on a delivery note, why weight and value are split between the parts of a multi-part product, and why the tab can legitimately differ from the invoice. · 4 min read
The factory's guide - one queue of everything the factory owes, to partner organisations and to its own customers, grouped the way a production planner thinks. · 8 min read
The warehouse guide - what pre-pick means, why stock in a partner's gathering bay stops counting as available, and how to work the Pre-pick list in Dispatching. · 6 min read
The warehouse guide - where finished job orders appear, how aiku works out whether they go to a partner's bay or to normal stock, and how to book them in with one code. · 4 min read
The messaging bar on the right of every aiku screen - message a coworker, ask CRM or the warehouse about a specific order or delivery note in one tap, and decide who receives those questions. · 5 min read
Add the carriers your warehouse dispatches with, connect the ones that print their own labels, and teach aiku which shipper to prefer for each destination. · 3 min read