Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
What happens when a finalised delivery note is unpacked and packed again, why it goes straight back to finalised, and what to do when aiku refuses because the picks no longer match the invoice. · 2 min read
What changes when a customer collects an order instead of having it shipped, what appears on the invoice, and where to correct an address when one is missing or wrong. · 4 min read
What counts as a complete address, why an order without one waits before the warehouse, how to release it, and what to do when the customer cannot be reached. · 4 min read
Find any invoice, see whether it has been paid, record a payment against it, and understand how a refund is raised and where the money goes. · 4 min read