Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
The Orders backlog now tells you which orders have sat too long in one stage, which hold lines the picker is waiting for stock on, and who has each order, so you do not need the warehouse to tell you. · 3 min read
When a picker cannot find an item, the order waits for customer service. Decide each line in Waiting for CRM, and see what will go back to the customer's balance. · 4 min read
Find your way around a shop's customer list, add a new customer, read a customer's page, and understand the states, logins and prospects that sit around it. · 6 min read
When a dropshipping customer says their products will not upload to eBay, Shopify, WooCommerce, TikTok Shop, Wix or Allegro, read the platform's answer in aiku first. Most of the time it is the platform's own rule and the customer guide already tells them what to do. · 7 min read
Order, reduce or replace only some of the units in an SKO, for example 2 of a 4 pack, with the broken glass button on the order line. · 2 min read
Where the price in a customer's My Products comes from, what a pricing rule of +100% or +200% really does, why changing the rule does not reprice products already added, and how the customer reprices them. · 3 min read