Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
The symptoms people actually hit — nothing arriving in the inbox, templates stuck on pending, a campaign that stopped or will not finish — with the cause and what to change. · 5 min read
How a shop's discounts are organised into campaigns, how an individual offer is built and timed, and how the discount ends up showing on an order. · 6 min read
Pick an approved template, choose who receives it, preview it as the customer will see it, and send now or schedule — plus what the delivery figures do and do not tell you. · 7 min read