Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
When someone is off, HR picks a colleague to cover for them. For the days of the leave the cover gets the absent person's permissions, joins their open tasks and tickets, and sees everything they left open in one place. The permissions go back by themselves when the leave ends. · 4 min read
Raise a task instead of a Slack message when you need someone in another team to do something - it has one owner, a thread, and a done - and work through the tasks other people sent you. · 4 min read