Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
How a product can be ordered beyond its stock, as a back-order or made to order, what the customer sees and pays, how the order waits for its goods, and how the balance and cancellations are handled. · 8 min read
A customer in chat forgot something. Add it to the order they already placed, or raise a follow-up order that travels in the same parcel, and send a payment link for the difference - all from the conversation. · 4 min read
Find any invoice, see whether it has been paid, record a payment against it, and understand how a refund is raised and where the money goes. · 4 min read