Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
See the whole journey a sales order takes in aiku, from a customer's basket through picking and packing to invoicing and dispatch, how to add, change or remove products along the way, and where to check on it at each step. · 9 min read
How a product can be ordered beyond its stock, as a back-order or made to order, what the customer sees and pays, how the order waits for its goods, and how the balance and cancellations are handled. · 8 min read
What changes when a customer collects an order instead of having it shipped, what appears on the invoice, and where to correct an address when one is missing or wrong. · 4 min read
What counts as a complete address, why an order without one waits before the warehouse, how to release it, and what to do when the customer cannot be reached. · 4 min read