Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
See the whole journey a sales order takes in aiku, from a customer's basket through picking and packing to invoicing and dispatch, how to add, change or remove products along the way, and where to check on it at each step. · 9 min read
The Orders backlog now tells you which orders have sat too long in one stage, which hold lines the picker is waiting for stock on, and who has each order, so you do not need the warehouse to tell you. · 3 min read
When a picker cannot find an item, the order waits for customer service. Decide each line in Waiting for CRM, and see what will go back to the customer's balance. · 4 min read
How the buying team sees every pre-order still waiting for goods, grouped by supplier, compares it with the supplier's minimum order and order-by date, and marks the supplier order as placed or cancels the pre-orders. · 3 min read
How a product can be ordered beyond its stock, as a back-order or made to order, what the customer sees and pays, how the order waits for its goods, and how the balance and cancellations are handled. · 8 min read
Order, reduce or replace only some of the units in an SKO, for example 2 of a 4 pack, with the broken glass button on the order line. · 2 min read
A customer in chat forgot something. Add it to the order they already placed, or raise a follow-up order that travels in the same parcel, and send a payment link for the difference - all from the conversation. · 4 min read
What changes when a customer collects an order instead of having it shipped, what appears on the invoice, and where to correct an address when one is missing or wrong. · 4 min read
What counts as a complete address, why an order without one waits before the warehouse, how to release it, and what to do when the customer cannot be reached. · 4 min read