Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
The Orders backlog now tells you which orders have sat too long in one stage, which hold lines the picker is waiting for stock on, and who has each order, so you do not need the warehouse to tell you. · 3 min read
When a picker cannot find an item, the order waits for customer service. Decide each line in Waiting for CRM, and see what will go back to the customer's balance. · 4 min read
Order, reduce or replace only some of the units in an SKO, for example 2 of a 4 pack, with the broken glass button on the order line. · 2 min read
A customer in chat forgot something. Add it to the order they already placed, or raise a follow-up order that travels in the same parcel, and send a payment link for the difference - all from the conversation. · 4 min read
Why the message box locks on a WhatsApp conversation the customer has not written in for a day, how to reopen it with an approved message, and how to write a new approved message yourself. · 5 min read